DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
WHEN WILL I RECEIVE MY ORDER?
Most orders are processed within 2-3 days.W will do everything we can to get your order on time, however, due to the popularity of our products, please allow at least 6-20 excluding holidays for your order to arrive on MOST items. If you wish to have Express shipping please send us a message and we will accommodate you.
HOW DO I TRACK MY PACKAGE?
You can check on the status of your order at any time by going to the following page TRACK YOUR ORDER. You can also reach out to our customer support team at
info@elleshine.com or write to us from the Contact Us page to ask questions at any time.
We use over a 100 different shipping companies Worldwide to make sure we get your package delivered to you guaranteed! Our TRACK YOUR ORDER Page you can see where exactly your package is and give you an estimate for delivery.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
We are not responsible for Customs charges,for international shipment, sometimes more than often, there have been no charges unless it's a very large box.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available. Alternatively, we might ship your items at different times and in different packages to prevent holding up your order and to get it to you as fast as possible!
Please DO NOT panic if you've ordered 3 items and only 2 have been delivered, the other 1 is on the way!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a replacement. Please see our refund and return/refund policy for further details on shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are the responsibility of the customer and will not be covered by us. We have not had any experiences with charges related to custom fees with our customers.