Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Our electronics have a 45 day Warranty. If for ANY reason the item stopped functioning due to a technical fault we will ask you to send back, we will provide a return label paid, and our manufacturers will inspect it, If it is a manufacturers faulty we will refund you or send you a replacement your choice.
However, if its not a fault from the manufacturer we would provide evidence and written explanation.
For all other returns TO be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original package.
Refunds (if applicable)
If Item[s] came damaged customers must send a clear photo or video of the damage or defective product, and the shipping packaging, please use good lighting so we can identify the issue.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection and explanation.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, PayPal refunds can take up to 48hrs to process.
If you changed your mind about an item you purchased you may return it at its original packaging, however you would have to pay for the shipping unless the item came damaged, due to some circumstance out of our control, this would be immediately rectified, We will send you via email a returns label, please send us a message at info@elle-shine.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@elle-shine.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elleshine.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should consider using a trackable shipping service or shipping insurance when returning an item. so it guarantees we recieve the item.